Please complete the following fields to log a service call. We will reply to your email within 24 hours (ex. public holidays & weekends).

This online service facility is only available for products that have been manufactured and installed by Securelux.

A call-out fee will be charged for service calls not covered under our workmanship warranty. Individual products will have manufacturers’ warranties and our involvement in supporting these claims may result in a call-out fee.

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • (No guarantees but we will try our best)

  • Please indicate which product you are having a problem with:

  • Max. file size: 15 MB.
    Please ensure that the photos and videos you provide contain as much detail as possible. This helps us expedite the process of sending your rectification request to the appropriate team promptly.
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