1. Why is it important that we employ our installers and don’t contract the installation out?
Securelux employ installers so that regular training is provided so that installations can be carried out to our company standards.
Crimsafe installation is the most critical component of your order and our knowledge in the industry allows us to train installers to use the heaviest duty accessories to protect you and your family. Employed installers are given devoted training to ensure the work is completed to our high quality standards. A contractor is paid by the item and this can lead to short cuts taken to get more work completed. Involving a contractor is like adding a third party into the contract and this can lead to difficulties getting all parties to agree. Securelux have over 37 years experience in the industry and dedicated supervisors in the field to provide continuous training and support to our installers for customers peace of mind!
|‐ Regular Training Provided
||‐ No Training Provided
|‐ Under Supervision & Control
||‐ Answer to no one
|‐ On a Salary (Not Rushed)
||‐ Paid by the Item (Always Rushed)
|‐ Participate in Team Meetings
||‐ Not part of a team
2. Why should I strongly consider the Lock in my security? (Australian Made Verse China)
The locks in your Crimsafe can be Lockwood or Austral depending on each companies preference. Securelux choose Austral locks and there are a number of reasons behind this decision. The Austral lock from our experience has been designed to handle the harsh weather conditions thrown at us here in South East Queensland. When you combine humidity, heat and wet weather in the space of a couple of days many houses will tend to have some house movement. While other locks can be affected by the slightest movement the Austral lock is designed to provide more tolerance. One of the other reasons we now choose Austral over other available locks is because of the location where the locks are manufactured. Austral Locks are made in Australia where other locks are imported from China. Our experience has shown that the imported products have a lot more inconsistencies with the quality where Austral locks are consistently produced at a high quality. Finally the Austral lock is designed to take more screws in the striker plates of sliding doors than the Lockwood. The Austral Hinged Door plates are installed with Anti! Jemmy Striker plates for extra security. So there are extra security benefits to the Austral locks provided.
3. Why do we emphasise the heavy duty interlocking systems on sliding doors?
Securelux use a heavy duty interlocking system to enhance the security of your door. The interlocking system is installed at the back of a sliding door to prevent an intruder from peeling the door off from the back in the lock position. Most companies use a light/smaller version which is easier to install but also easier to break‐in to! Securelux installers are trained to install Heavy Duty interlocking systems for all brands of sliding doors. To install the heavy duty interlocks our doors are made bigger to allow the interlock to utilise its greater depth. To provide you with an indication of the extra depth the heavy duty interlock Securelux use is 25.4mm deep compared to the 13mm deep standard interlock. The greatest risk for customers when accepting the smaller interlock is the potential for an intruder to rock a door up and down and peel the door away from the back allowing an intruder unwelcome access!
4. Do top and bottom rollers being installed really matter?
The installation of top and bottom rollers allows for a smoother sliding door that can be firmly adjusted by our installers. This provides a more secure and a more functional door that you are receiving with your investment. Some companies will only install bottom rollers and install guides at the top replacing the installation of top rollers. Top rollers are an extra hassle for manufacturers and installers that some companies don’t want to deal with but the advantage to the customer is that the door will slide not rock open. Some brands of sliding doors don’t have tracks already available within the system to allow for top rollers. If this is the case then Securelux will install the suitable tracks to create a system that is capable of having top rollers installed. When a company says top rollers are going to be installed make sure to ask them how the rollers will perform in your existing tracks. Securelux install tracks when required to ensure that the security door and the wheels installed are supported to extend the products longevity. Choosing Securelux ensures you have no short cuts accepted at installation. Can you afford for a security provider to short cut on your security?
The installation can leave you vulnerable but not if you choose Securelux
5. Does it matter how my Windows are installed? (Pocket 5 Fixed or Face Fit)
We can’t emphasise enough how important installation is for all applications of your security. Different brands of glass windows require different installations so that weak points can be eliminated. Securelux address this by using selected accessories and installation techniques that comes directly from our experience in the industry. Where possible Securelux will pocket fit the screens (inside the window frame) with full length accessories. This provides a stronger, neater and more aesthetically pleasing installation. Companies may use clips or tabs to install your security. When Securelux face fit the security screens it is to provide a better fixing to ensure a more secure installation has taken place. Where shavings are visible behind the screens, our installers will remove the screws to remove the shavings before fixing the screen off. This takes more time for our installers but eliminates unwanted gaps that can be avoided. Our installers take extra precautions on ground level stories by adding screws both inside and outside where applicable to eliminate any possible leverage points. Finally some window applications are more susceptible to be jemmied away so Securelux have a range of interlocking systems for different window brands depending on what is required.
6. What happens at the completion of the installation?
Once all products have been installed our installers will clean up the areas in which they worked. A vacuum is provided to the installers to ensure that shavings are removed from the area. The installer will also wipe over the the product to ensure no loose shavings are left on the surface of the screen. The installer will then hand you a check list and go through all the features and benefits that have been installed in your home security! The check list will allow you to see how to use your new doors and windows and point out those accessories that were installed. If you have any concerns you will be able to address them with the installer to ensure your peace of mind. We also provide the opportunity to leave feedback about your experience. Our installers are employed by Securelux and are passionate about providing you with an installation that does more than act as a visual deterrent!
7. Finally ask what product is being offered on the quote provided?
Regularly we hear customers are getting other quotes and we think that is a great idea! We believe in the product we manufacture, the installation we supply and the prices we provide. We want you to have confidence & trust that the company you select are going to provide your family home with the security that you need to have peace of mind while you sleep! If you decide to compare with an alternative product to Crimsafe we recommend that you make sure that you have a great understanding of how the product itself is assembled at the manufacturing stage. If you are comparing with another Crimsafe Licensee make sure you understand what Crimsafe products are being offered and what accessories and installation they will provide. Finally before making the final decision make sure that you feel 100% confidence in the consultants presentation and that you trust that the installation that their company will provide will stand up if attacked by an unwelcome intruder.
“Quality without compromise! Can you afford to take any chances?”