Welcome to the Securelux Meet the Team page! We’re proud to introduce you to the people who make up our experienced and knowledgeable team.
At Securelux, we believe in providing the highest level of quality and service to our customers. Our team of Brisbane-based technicians have a wealth of experience when it comes to security screen installations, and they use only the best materials, including Crimsafe.
Our team consists of experts in the field of security screens, and each member has their own unique skillset. We have technicians who are knowledgeable in the installation of Crimsafe products, as well as those who specialize in providing the best customer service experience.
We are proud to have our team of technicians, each of whom has the necessary qualifications and experience to provide our customers with the best service possible. We make sure that each technician is carefully trained and certified to install Crimsafe products, and that they understand the importance of providing a secure and reliable installation.
In addition, our team members are friendly and professional, and always willing to answer any questions you may have about our products or services. We also make sure that our team members are up to date with the latest trends and developments in the industry, so you can be sure that you are getting the most up-to-date service.
At Securelux, we believe in the importance of customer service, and our team is dedicated to providing the best possible experience. We are confident that you will be satisfied with the quality of our work, and we look forward to hearing from you soon. If you would like to know more about our team, please don’t hesitate to get in touch. We’re always happy to answer any questions you may have.
Why the Securelux team is set up differently to most installers
A lot of “security screen companies” in Brisbane are really just a sales front. The crew that turns up on install day is a subbie they have never met. Here is how our setup compares.
Management
Combined years of industry experience on your job
When a Securelux van pulls into your driveway, this is the experience standing on the other side of the door.
The fitter at your door has been doing this longer than most security screen companies have existed. That experience is the difference between a screen that looks the part and one that actually does its job.
Solutions Consultant
Installation Specialist
What to expect when you meet the team
No pushy sales. No upfront deposits. Here is how the process actually runs from the first phone call to handover.
Standards our team installs to
Ask any security screen installer in Brisbane which standards they install to. If they cannot name these, walk away.
Want to meet the team in person? Book a free in-home consult.
No upfront deposit. No pushy sales. James or Jay will come out, measure up, and walk you through what actually fits your home and budget.
Meet the Team: Common Questions
Will the same person I meet be the one installing my screens?
Not the exact same person, but always the same Securelux team. James or Jay will run the consult, then Brad and Michael (or another full-time installer on our payroll) will fit the job. We never hand your install off to a subcontractor we have not trained.
Are your installers actually trained on Crimsafe, or is it just a label?
Every installer on our team is Crimsafe-certified through the official Authorised Crimsafe Licensee program. Securelux is also a recognised licensee, which means we have to meet specific manufacturing and installation requirements that one-off operators cannot.
Where is the team based and how far do you travel?
Our factory and main office is in Loganholme, with showrooms at North Lakes and Brendale. The team services the greater Brisbane area, Moreton Bay region and the Gold Coast. James covers Moreton Bay, Jay covers the Gold Coast, and our installers reach every suburb in between.
Is Securelux family-owned or part of a larger franchise?
Securelux is 100% family-owned and Queensland-operated. Craig founded the business and still fits screens today. Daniel is the CEO. There is no head office in another state. Decisions get made by the people on the meet the team page, which is why the service stays personal.
Do I have to pay a deposit when the consultant visits?
No. The in-home consultation is free, and you do not pay a cent until the install is finished and you have signed off on the work. Weekly, fortnightly and monthly interest-free payment plans are available if you prefer to spread the cost.
How long has the team been doing this?
Craig has been in the industry for 43 years. Securelux as a business has 40+ years of trading. Most of our installation team have worked across both our manufacturing and install crews, so they know the screens inside out before they ever fit one.
What happens if there is an attempted break-in after install?
We come out for a flat $99 callout. The same team that installed the screens will check the damage, reinforce or replace what needs fixing, and walk you through anything else you can do. That is on top of the standard product and workmanship warranties.
Can I just ring and chat to a consultant before booking anything?
Absolutely. Call (07) 3806 1522 during business hours and you will get straight through to a real person on our team. No call centre, no script, no pressure. You can also use the “Ask a Consultant” page on our site if you would rather type your question.
