Securecare
Welcome to SecureCare. We understand how important it is to have a secure home or business, and we are here to help you during and after the installation of your security screens. Suppose you encounter any problems or difficulties with your security screen or door. In that case, our experienced and well-trained technicians can provide you support to resolve the issue quickly and efficiently.

When you buy our products, we want you to feel secure knowing that Securelux is available to help you. This page explains our after-sales services.

If you have any questions about your product or installation, please contact us within 60 days so that we can promptly identify any issues and offer a solution.

In certain cases, you may require our services after 60 days. The following examples illustrate when our services may be needed:

  • House Movement – Impacts the operation of a sliding door or hinged door including lock operation.

  • Weather Impact – Weather can swell door jambs and reduce them making the attached security door seem tight.

  • Door Knocked Off Track – It is essential to fully open the security door instead of just leaving it slightly ajar when your dog or kid is passing through. Please note that sliding doors are constructed to endure impact while in the closed position. However, if you apply force in the open position, the door may come off the track, and you may have to call for a service.

  • Door Closers – After the initial 60 days, door closers do not have a warranty. Their lifespan depends on how often they are used and how they are treated. To extend their life, it is important not to force the door shut when the hold open pin is in use. Doing so can cause damage to both the closer and the hinged door, requiring a service call and potentially replacement of the door closer.

SecureCare Additional Services:

Install Petway

If you already have a Securelux Door and want to get a pet, you don’t have to buy a new door. We offer a cost-effective solution that allows you to use your existing door without wasting it.

Cleaning

You can buy Securelux products on our buy.securelux platform. Please note that we are not certified window cleaners, but we are happy to provide information and support to help you with the window cleaning process.

Maintenance Request Form

Please complete the following fields to log a service call. We will reply to your email within 24 hours (ex. public holidays & weekends).

This online service facility is only available for products that have been manufactured and installed by Securelux.

A call-out fee will be charged for service calls not covered under our workmanship warranty. Individual products will have manufacturers’ warranties and our involvement in supporting these claims may result in a call-out fee.

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY

  • (No guarantees but we will try our best)

  • Please indicate which product you are having a problem with:

  • Max. file size: 25 MB.
    Please ensure that the photos and videos you provide contain as much detail as possible. This helps us expedite the process of sending your rectification request to the appropriate team promptly.
  • This field is for validation purposes and should be left unchanged.

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Servicing Moreton Bay, Brisbane and the Gold Coast areas.

Securelux

Authorised Crimsafe Licensee

Awarded Best Product Knowledge
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Awarded Fastest Growing Company
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Weekly Payment Plans Available!
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Tip of the week

When purchasing security it is crucial that you are given all the information required to answer all questions there is about security doors and windows. You wouldn’t want to visit an accountant that doesn’t inform you about all potential deductions and the same should apply for security. Companies will do things different and it is important you understand the differences so you can make the best choice for your family home!