Workmanship Warranty & Service Standards

The Securelux Workmanship Warranty and What Happens If Something Needs Fixing

Every security screen installation involves mechanical components – locks, hinges, rollers, and frames – that interact with your home’s structure. Over time, houses settle, timber expands and contracts, and doors or windows may shift. A well-installed screen accounts for this, but even the best installations occasionally need adjustment. What matters is how the company behind the install responds when that happens.

Interior View Through Crimsafe Screen Showing Clear Visibility And Natural Light.
Colour-Matched Crimsafe Frame Blending Seamlessly With Window, Shutters, And Exterior Design.

The Securelux Workmanship Warranty

Every Securelux installation comes with a 12-month workmanship warranty. This covers any installation-related issue – not just product defects, but the quality of the fit, alignment, and function of the screens and doors as installed by the Securelux team.

This is separate from and in addition to the Crimsafe manufacturer warranty, which covers the product itself for up to 10 years (plus 2 years with conditions, depending on the tier). If a problem arises and it is not clear whether it is a product issue or an install issue, Securelux handles the investigation and resolution directly. You do not have to chase the manufacturer yourself.

Common Post-Install Issues Securelux Addresses

The most common issues that arise after a security screen installation – with any installer – include:

  • Door sagging. Hinged security doors can sag over time, particularly on large or heavy doors, or where the door frame itself has settled. Securelux uses heavy-duty hinges designed to resist this. If adjustment is needed, the SecureCare team can re-align and re-tension.

  • Noisy or stiff operation. Sliding screens can develop noise or resistance if tracks collect debris, rollers need adjustment, or the frame has shifted slightly. Track cleaning, roller tuning, and frame checks resolve most cases.
  • Misalignment. Changes in the building’s structure (common in Queensland’s expansive clay soils) can cause frames to shift. Securelux identifies whether the issue is with the screen or the substrate and addresses it accordingly.
  • Lock engagement issues. Multi-point locks occasionally need fine-tuning as components settle. Securelux checks striker plate alignment, latch engagement, and key operation.
Modern Home Fitted With Black Security Screens On Doors And Windows In A Sunny Suburban Setting.

What Happens When You Call

If something is not right after your installation, the process is straightforward:

1

Call Securelux on 1300 11 51 51 or contact through the website. You are speaking with the same company that sold, built, and installed your products.

2

Describe the issue. The team will assess whether it can be resolved with guidance over the phone or whether a site visit is needed.

3

If a visit is required during the workmanship warranty period, it is covered. Outside the warranty period or for non-warranty matters, a clear fee structure applies – including the flat $99 call-out for break-in or vandalism response.

4

The issue is resolved by a Securelux-employed technician who knows the products, the installation, and the company’s standards.

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Break-In and Vandalism Response

If your property experiences an attempted break-in or vandalism that affects your Securelux-installed screens, Securelux will attend for a flat $99 call-out fee to assess the damage, determine whether warranty coverage applies, and arrange repair or replacement as needed. This is a direct, named commitment – not a general promise to “help out.”

The warranty is not just about fixing things. It is about giving you confidence that Securelux stands behind its work – not just on install day, but for the life of the relationship.

Questions about warranty coverage or post-install support? Call 1300 11 51 51.