The Securelux Promise

Every Securelux installer is a direct, salaried employee. They are not subcontractors, not casual labour, not borrowed from another trade. They are trained specifically in Crimsafe manufacturing and installation techniques, and they work under Securelux’s quality standards every day. When an installer arrives at your home in a Securelux-branded vehicle, they represent the same team that quoted your job, built your products, and will support you after the install.

Why this matters: subcontractor-based businesses can offer lower prices, but they cannot guarantee consistency. Different contractors have different standards, different tools, and different levels of care. With Securelux, the standard is the same every time.

A Securelux quote is not a single dollar figure on a page. It is a fully itemised document that lists every product, every accessory, and every installation requirement for your specific home. You will see exactly which Crimsafe tier is recommended for each opening, what lock type and hinge grade is included, what colour-matching decisions have been made, and whether any structural considerations (like jamb adaptors or box sections) are needed.

This level of detail exists for two reasons. First, it lets you compare quotes accurately – not just on price, but on what is included. Second, it ensures there are no surprises on install day. Everything is agreed and documented before manufacturing begins.

Securelux installers treat your home the way they would treat their own. That means drop sheets are laid down to protect flooring and furniture, work areas are cleaned and vacuumed after the job, every screen is checked for smooth operation, secure lock engagement, and correct anchoring before sign-off, and existing door and window hardware is handled with care – nothing is damaged, scratched, or left out of place.

This is not a marketing claim. It is a consistent theme across Securelux’s 4.9-star Google rating from more than 200 reviews. Customers repeatedly cite the tidiness, professionalism, and care of the installation team as standout features.

SecureCare is Securelux’s branded after-sales support program. It means that when you call after installation, you are speaking with the same company that built and installed your products – not a third-party call centre, not the manufacturer’s generic helpline.

SecureCare covers adjustment and fine-tuning if a door or screen needs attention after settling, a 12-month workmanship warranty covering installation-related issues, support with warranty claims on Crimsafe products (up to 10 years plus 2 with conditions), a flat $99 call-out fee for attended response to break-in or vandalism damage, and ongoing advice on maintenance, care, and product upgrades.