Crimsafe Warranty Explained: What’s Covered and For How Long

A Crimsafe warranty covers your security screens for 10 years as standard, and you can stretch that to 12 years on Crimsafe Regular or up to 15 years on Crimsafe Ultimate and iQ, as long as you register within 60 days of installation. Securelux then adds a 12-month warranty on the installation itself. If you’re the kind of person who’d rather pay a bit more for something that’s properly backed than gamble on the cheapest quote, you’re already asking the right question. The next step is knowing what that cover actually looks like when something goes wrong.

Most people only read their warranty the day a door starts sticking. By then, a few small things decide how smoothly it goes: who fitted the screen, whether you registered it, and whether you can find the invoice. So let’s go through it now, while nothing’s broken.

What the Crimsafe 10-Year Warranty Covers

The Crimsafe warranty is a manufacturer’s warranty. It covers the Crimsafe security product against defects in the materials Crimsafe supplies, which mainly means the frame and the stainless steel Tensile-Tuff mesh that’s clamped into it with the Screw-Clamp system.

It sits on top of your rights under Australian Consumer Law; it doesn’t replace them. If a product isn’t of acceptable quality, you’re still entitled to a repair or replacement.

What it isn’t is insurance. A storm, a falling branch, or someone having a go at your back door isn’t a manufacturing defect, so those fall to repairs and, depending on your policy, your home insurer.

Frame, Mesh and Accessories: How Coverage Differs by Component

This is the part that surprises people. Crimsafe’s warranty and care guides point out that different parts of a Crimsafe system can have different warranty periods. The frame and mesh get the long cover. Hinges, locks, handles, and closers are often covered by the warranty of the company that makes them, rather than by Crimsafe.

When we quote, we’ll tell you which accessories are going on each door and window, so you know what’s covered by whom before you sign anything.

Extending Your Crimsafe Warranty and the 60-Day Registration Window

Crimsafe lets the original purchaser extend cover to 12 years on Crimsafe Regular, or 15 years on Crimsafe Ultimate and iQ. It isn’t automatic, though.

You’ve got 60 days from installation to complete the online registration form on Crimsafe’s website. If you miss it, you’re on the standard 10 years, and it’s up to you to prove you registered, so keep your confirmation somewhere safe. The extended years also stay with you rather than the house. If you sell, the new owners don’t inherit them.

A good habit: set a reminder on your phone for a week after your install, and do it then. If you’re not sure which range you’ve got, it’s on your invoice, or just ring us, and we’ll check.

Manufacturer Warranty vs Installation Workmanship Warranty

There are two promises here, from two different people. Crimsafe promises the product was made properly. Your installer promises it was fitted properly.

You need both, because they cover different problems. A screen door that’s perfectly made but hung slightly out of square will drag, rattle, or wear the lock early. That’s not something Crimsafe will cover, because there’s nothing wrong with the door. It’s the fitting.

What the Securelux 12-Month Workmanship Warranty Includes

For the first 12 months after we install, if something’s not right with how it was fitted, we fix it. Think alignment, fixings, a sliding door that isn’t running smoothly, or a hinged door that doesn’t close cleanly into its frame.

Because the team who fitted your screens works for us, it’s the same business answering for the warranty as the one that did the job. You won’t be bounced between a salesperson and a contractor.

Why Door Closers Are Covered for the First 60 Days Only

A door closer gets used dozens of times a day, gets adjusted to suit each door, and takes a beating from kids, dogs, and the afternoon wind. If a closer’s going to have an installation problem, it almost always shows up early. After 60 days, it’s usually down to normal use or a bit of adjustment.

If yours starts slamming or not latching, call us. Most of the time it’s a quick tweak.

Common Exclusions That Can Affect a Warranty Claim

A claim is most likely to be knocked back when the problem comes from damage, whether that’s accidental, a storm, or an attempted break-in. Normal wear on moving parts isn’t covered, and neither is a problem caused by salt or grime left to build up. Unauthorised repairs or changes can also cause trouble, and that includes taking out Crimsafe screws, which aren’t designed to be removed. Without the original invoice from an authorised Crimsafe supplier as proof of purchase, a claim gets much harder.

If your screens are damaged in a break-in or by vandalism, that sits outside the warranty, but we can still help. There’s a flat $99 callout when that happens.

How Installation Quality Protects Your Warranty

The best warranty is one you never use. That comes down to the install.

On every Crimsafe job, we use heavy-duty, colour-matched accessories, and we put Saltwater Series gel on every clamp screw to help protect against corrosion. Sliding security doors get a heavy-duty interlock that’s 25.4mm deep instead of the standard 13mm, and we add tracks where they’re needed so the door and wheels are properly supported. None of it changes the fine print, but it does make it far less likely you’ll ever need to read it.

How to Make a Crimsafe Warranty Claim in Brisbane

Crimsafe asks for claims to go to the authorised supplier who sold and installed your products. If that was Securelux, you just call us.

Making a claim with us

Keeping Your Paperwork: Invoices, Registration and Photos

Paperwork is dull until the day you need it. Keep one folder, paper or on your phone, with your invoice, your Crimsafe registration confirmation, and a few photos of each screen once it’s installed. If something looks off later, take a photo straight away with the date on it. If you sell your home, a buyer will appreciate the folder too.

Caring for Your Screens in Coastal Conditions

You don’t need a beachfront home to see salt, humidity and storms take a toll on metal fittings. Regularly rinse your frames and mesh with fresh water and wipe them down with a soft cloth. Keep the tracks on sliding doors and windows clear of leaves and grit. Leave the screws alone.

If you’d like it easier, we have a microfibre glove and Wash and Wax available. Regular cleaning is part of looking after your screens, and it keeps you on the right side of the warranty conditions.

How SecureCare Supports You After Installation

SecureCare is our after-service support, covering warranty questions, maintenance and troubleshooting. It’s one number for everything, so you don’t have to work out who’s responsible for what. We do ask that you call us rather than getting someone else to repair your screens, because outside work can affect your cover.

Several of our Google reviews mention the same thing: the installer took the time to show how the doors lock and how to look after them. That conversation on install day is where good aftercare starts.

Before You Sign Any Quote

As a guide, Crimsafe windows start from around $350 and doors from around $1,000. The final price depends on the range, the size of each opening, what’s involved in installing it, and the frame colour. Whatever you’re comparing, ask every installer three things: what warranty comes with the installation, how long it lasts, and who you call when something goes wrong.

Securelux has been in the security screen industry for over 40 years. We’re a Crimsafe Authorised Licensee, an NSSA member, and QBCC licensed (1187294). If you’d like straight answers for your own home, book a free consultation. Your quote is held for 30 days, and you can spread the cost with weekly payment plans.

Lost the invoice for screens we fitted years ago? Call us before you assume you’re not covered, and we’ll talk you through your options.