Booking a Crimsafe consultation is easy enough, but knowing what actually happens once someone is standing at your door with a measuring tape is a different question, and it is one most homeowners never think to ask until the appointment is already booked. Whether you are weighing up a full-house upgrade or just the sliding door that never quite sat right, knowing the shape of the visit ahead of time makes it easier to get real value out of it.
Before The Appointment: What Helps The Visit Run Smoothly
You do not need to prepare anything elaborate, but a little groundwork helps the specialist give you a more useful conversation:
- A rough idea of which doors and windows you want covered, even if it is the whole house
- Any particular worry driving the upgrade, such as a break-in nearby, a rental changeover, or a renovation
- Clear access to the openings being measured, inside and out
- Any questions about product tiers, colours, or your specific frame types
Step 1: The Specialist Arrives And Introduces The Visit
A local Crimsafe specialist arrives at the agreed time and walks you through how the appointment will run: a look at the openings you want covered, a conversation about what matters most to you, an accurate measure, and a written quote to follow. There is no pressure to decide anything on the spot, the point of the visit is information, not a hard sell.
Step 2: Walking The Property And Identifying The Openings
Next comes a walkthrough of the relevant doors and windows together. This is the point to raise anything specific: a side entry that worries you, a sliding door that has always felt flimsy, a nursery window you want covered for fall prevention, or a pet door built into an existing screen. The specialist is looking at more than just size here, they are also checking frame type, orientation, and anything unusual about how each opening is built.
Step 3: Measuring Each Opening Accurately
Every opening is measured properly rather than estimated, because Crimsafe is manufactured to fit, not adjusted on installation day. This is also where the specialist checks for anything that could affect the fit, such as an out-of-square frame, an unusual door configuration, or a stacker, corner or double sliding setup that needs a specific product configuration.
Step 4: Talking Through Which Product Tier Suits Your Home
Crimsafe covers a range of protection levels, and the right choice usually comes down to budget, the level of protection you want, and which openings matter most. This is the conversation where that gets sorted out property by property, not room by room guesswork.
| What you are weighing up | What the specialist will ask about |
|---|---|
| Product tier | Crimsafe First, Regular or Ultimate, depending on budget and the level of protection you want |
| Openings covered | Whether every door and window is included now, or a priority list for a staged upgrade |
| Frame colour | Matching the frame colour to your home, from the standard powder-coat range |
| Special requirements | Pet doors, fall prevention on windows, bushfire protection, or Safe-S-Cape escape windows where fire egress rules apply |
Step 5: Your Written, Itemised Quote
After the consultation, you receive a written quote broken down by opening, so you can see exactly what is included rather than a single lump sum. There is no obligation to decide there and then.
Step 6: Your Questions Answered, Including The Proof
This is the right time to ask the questions that actually matter before committing to any installer:
- Confirming Securelux is a Crimsafe Authorised Licensee and NSSA member
- QBCC licence details, licence number 1187294
- Whether installers are employed directly rather than subcontracted
- What warranty covers the installation itself, not just the product
What Happens After The Appointment
Once you accept a quote, the process moves from your loungeroom into the factory and then back to your door:
- ManufactureYour Crimsafe screens are manufactured to the exact measurements taken at your consultation, not adjusted to fit on the day.
- Employed installationSecurelux's own employed installers, not subcontractors, fit each screen square, apply Saltwater Series gel to every clamp screw for coastal corrosion protection, and finish with colour-matched, heavy-duty accessories.
- Final check and pay afterThe completed install is checked against the standard, and final payment is only taken once you are happy with the result.
- After-service supportOngoing support is available through Securelux's SecureCare after-service program once your Crimsafe is installed.
Crimsafe Appointments, Quick Answers
Is the Crimsafe consultation with Securelux free?
Will I get a quote during the appointment itself?
Is the quoted price guaranteed to stay the same?
Do I have to pay before the installation is finished?
Who actually installs the Crimsafe, an employee or a subcontractor?
Booking Your Crimsafe Consultation With Securelux
Now that you know what the appointment actually involves, the only thing left is to get one in the diary. Book a free consultation with Securelux at securelux.com/book-consultation/ or call 1300 11 51 51.
Had your consultation already and want to share how it went, or have a question before you book one? Leave a comment below, we are always happy to help.
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