From Start to Finish Most Professional Company I have dealt with!
Overall experience with Securelux, was exceptional, from the first initial quote with Kerry, who explained what they would be doing, what it included. Office staff provided great communication with when installation would be done, then a follow up date to complete job. Kerry’s presentation was very professional and we came away knowing exactly what we were getting in the quote, and how installation etc would work. Installation day was hassle free, very non intrusive, very clean and very professional. Would highly recommend Securelux to anyone. I have had a lot of renovations done in the past 2 years, and you guys from start to finish were the most professional I have dealt with.
I have already recommended your services!
Thank you to the Securelux team for an effortless and seamless installation of my Crimsafe Screens. Right from the start to the end your customer service and professionalism were top notch. I feel so much safer now and it took the pets less than a day to get use to using their new door so now they always have access to outside while keeping other pests out. Being able to have the screens installed from inside was the best option for me as having to organise access from the two units below would have caused all sorts of stress for me. The installation was completed so quickly and cleanly. All my family and friends comment on how great they look and I have already recommended you to them. Thank you again and I will definitely be a repeat customer if I need your services in the future.
The best service we have received in a long time
How prompt, efficient and professional you were. The service your organisation provided is the best service we have received from a company for a long time. I am thrilled with the result and all the work that went into it including the reception who took the time to call. Thanks.
The greatest example of customer service
One of the best examples of customer service I have seen in a business. You should be very proud of your team, at a time when service levels are dropping your staff exceeded at every point. That is how they got my business. The sales guy was helpful in following up but not pushy, the guy who did the measure was passionate about the product and the office staff were incredibly accommodating. Even if I paid a little more it was worth it for the service. Well done, you have a really great team.
A very detailed consultation
Very happy with the consultant! He answered all my questions, showed me samples and went through the steps required to install the products.
Professional, exceptional service with a competitive price!
We are so happy with our new doors/window coverings. Our whole experience with Securelux has been great. Starting with Michelle in the office, who is so pleasant & obliging & very capable & has gone over and above for us. Craig and yourself who explained the ins & outs of the products for our home & to Simon who installed our screens professionally, cleaned up after himself & treated our property with respect.
I have found Securelux to be a very professional & ethical company that I have already recommended to some friends. We will certainly use Securelux for any future window/door security screens.
Thank you for amazing service.
Nothing Compares To The Quality And Security!
Excellent product does cost a little more than other products but well worth it. Nothing compares to the quality and security.
Easy, Prompt & Top Class!
The service from your Company (from go to whoa) has been wonderful! Thank you so much! Your costs were very fair. Your Customer service & product knowledge, excellent. The follow-up & installation service was friendly, easy, prompt & top class! The fact that you were able to fit my job in knowing that I was going away next week was a tremendous effort to accommodate our needs! Well done all-round Michelle. Great quality work. Highly recommended & will definitely use in the future!
I am so happy!
I just want to let you know that I am so happy with the screen doors.
We are delighted!
The screens look great we are delighted with the colour that Kerry recommended. It is a great match for our unusual coloured framework.
Geoff your installer did a great job. We were so pleased to see him arrive to do our install because he did am amazing job at our last house.
Thank you again for your assistance
Installed in a professional manner
Very friendly & informative company. I was kept up to date on progress of my order at all times. Installed in a professional manner with a full explanation of how to use & maintain the product. I would definitely recommend to my friends & family.
Good Old-Fashioned Service is not a thing of the past!
We were cautious about seeking recent quotes for home security after receiving overly expensive quotes about 2 years ago. We had adequate security fitted but it was mainly bronze anodised amplimesh, decorative steel doors and window bars that were popular in the early nineties. We had changed our external paint colours and these were clashing with our dated security. We love looking out at the garden but we were tired of our view being spoilt by intrusive security screens.
When Christina arrived to quote on our security upgrade, we were in the midst of replacing our front and back external hinged doors. She set about showing us the care that Securelux use in the construction of their Crimsafe screens and the many features they offered from parrot beak locks to Safescape and Bi-fold screens. She used sample doors to give us an idea of what the security would look like and how it would operate. I noted that Securelux researched new security fittings and used break-in data to steer improvements in their products and installation techniques. Christina then took accurate measurements of our windows and doors that were to be fitted with Crimsafe security. We were pleasantly surprised with the quote price given the quality of the security we were to receive. Christina visited a second time to measure the newly fitted doors and do a check measure with the installer.
Once the screens were made and powder coated, the installers arrived for their first day of fitting. When I arrived home after work, I walked around the house to see the changes. I was extremely happy with the workmanship that had gone into the screen construction and the quality of the install. The attention to detail was heartening. It was wonderful to look out through the new screens from inside the house and not have hampered vision.
Prior to the install of a 4 panel Crimsafe bi-fold door, some preparatory carpentry work was required and the installer dropped in for a further check measure before the doors were made. During the second day of install, I called a busy installer about a concern and he took the time to hear my questions and give me considered answers. He allayed my fears and guaranteed that I would be happy with the outcome…and I was. I’d go so far as to say the Crimsafe bi-fold door is more substantial that the door it is protecting. We will be able to leave the main bi-fold door open on those humid summer nights and take advantage of the breeze from that large opening.
Dealing with Securelux has restored my faith in achieving a value for money outcome. We now have a home that has increased in value, is colour co-ordinated and looks so much better from the outside and inside. A month out, I still reflect on the look that the new security gives the house.
We highly recommend engaging Securelux when considering security around your home. If we had found this company years ago it would have saved us the angst of pawing over overpriced quotes, dealing with pushy salespeople and not making a decision about our security. We have some more security upgrades to do and we will be involving Securelux in that process. Remember, good old-fashioned service is not a thing of the past.
Securelux was recommended to me and I would not hesitate to recommend them!
I had the opportunity to see the screens you had organised for my place at Bethania over the weekend. The screens looked great! I am so glad that you were able to colour match the existing frames. The quality was exceptional for both the diamond grill and the plain old flyscreens. The frames looked like they are meant to be there! Thankyou for your help in organising the screens, you and the crew were on time, friendly and easy to deal with – it was great that you got a check measure done so everything fits like a glove. Securelux was recommended to me, and I would not hesitate to pass on the recommendation if the opportunity arises in the future.
We cannot fault the service!
We wish to thank you for our security, we can not fault the service of Securelux.
It has been a pleasure dealing with you and the Securelux team.
Once again, thank you for providing such a quality product and the required security to our home.
All My Friends Love Them Too!
I am extremely happy with the screens which you installed and several of my friends have commented on them. I will certainly contact you should I require more work in the future!
Professional Workmanship & Installation
From quoting, measuring and installation we are very happy to recommend Securelux to any future purchaser. The most professional team! Our double front door installation was done with minimal fuss and when completed the installer took the time to advise us on how best to use the locks!
Provided Great Advice!
Security in our home is very important to us and we wanted to find someone who really understood what we wanted. The team from Securelux were able to give us great advice on the best way to secure our home. We were already keen to install Crimsafe but what Christina was able to demonstrate was that the quality accessories that surround the Crimsafe product were just as important.
This is the second time we have used Securelux and we will continue to use them in the future. They are the experts who know what they are doing and we would confidently recommend their product knowledge and their services and we do now feel safer in our home because of them.
The workmanship on the crimsafe doors was exceptional and very professional by the installer, I found your company extremely helpful to any of my questions regarding the crimsafe doors and 3M film. I would recommend your company to friends and family as a reliable, reasonable in prices and friendly company to deal with. If the opportunity arise-yes I would use your services again.
Most professional install encountered
The workmanship by your installer was the most professional I have encountered.
I was very impressed with the professional conduct and attitude of the staff I dealt with.
I would most definitely recommend Securelux to family & friends requiring your products.
Should i require your services again, Securelux would be my first port of call.
Experience has been outstanding
My experience with securelux has been outstanding. From my initial quote through to installation everything has run smoothly. They have done an amazing job and i would recommend them to anyone. Love dealing with a family owned business.
Good to deal with, good quality product and workmanship.
Very happy with the quality and service
First Class Service
What an excellent and professional service you guys have on offer! Throughout the entire experience the product knowledge has been of first class. It is so hard to find a service like this these days! Everything that was requested or asked was provided! It was the most pleasant experience I have had in ages dealing with Sales and services companies
Such an Easy Process From Start to Finish
From our initial dealings with Kerry right through to installation, The whole process was made very easy by Securelux, Plus they did a fantastic job installing Crimsafe on our home, We are very pleased that we used Securelux, Well done to all & Thank you.
Installers were thorough!
The screens were installed yesterday and all was done very well and the installers were thorough in explaining how to use the locks etc.
It is great to have them secured with Crimsafe & their unique screws that people can’t undo.
I just wanted to show my appreciation for the outstanding job you did providng & installing Crimsafe throughout my home. The thorough and professional manner in which you quoted, supplied & installed the product was beyond what I expected. Craig my consultant is an absolute asset to Securelux. You can not put a price on piece of mind and thanks to Craig and Securelux I feel safe in my home and know it’s secure when i’m out. I cannot recommend you highly enough!
Received a Great Service
I am very happy with the shutters, they are lovely. Received a great service from you guys, no delays.
Such a Great Job
This morning I had a new door and window screen put on and such a great job was done.
Excellent Follow Up From Initial Quote
Excellent follow up from initial quote. Provided images of similar screen doors to help with selection. Arrived right on time for installation. We are very happy with the service provided and would recommend this business to others. Thanks to Hipages for making things so easy once again.
A pleasure from start to finish with Securelux from the quote with Kerry to the installation with Geoff. The whole service was exceptional. I give the highest recommendation to use your business.
Extremely Helpful & Knowledgeable
I would just like to thank you and your team. From the salesman right through to the installer, all were extremely helpful and knowledgeable. I will happily recommend Securelux to my friends and family.
I’ve Already Referred You!
I am so happy with my Crimsafe doors and windows. I just wanted to say thanks for all your help.
Everybody at Securelux have been totally professional and I have already passed your details onto one of my colleagues at work.
It was such a pleasure when we discovered Securelux
It is with very great pleasure that I provide this testimonial to the excellent work that Securelux have undertaken, installing Crimsafe security screens around our large home. We had actually commenced the process with another local service provider and the experience was far from good. Despite check measurements, every time the installer would arrive with the wrong size screens; the sliding doors were made of Crimsafe mesh, but even our dog could derail them from their tracks; to cap it all off, the company in question was expensive and an offer of payment by direct deposit was treated like vagrancy.
It was such a pleasure when we discovered Securelux. There were never any mistakes, the service was efficient, the staff extremely polite and prices considerably lower than those quoted by our original provider. I would have no hesitation in recommending Securelux to anyone as a preferred supplier and the only regret is that our installation is now complete, so we won’t have the pleasure of dealing with them again.
I can’t wait to show it off
I just wanted to say a very big thank you to you and your staff for providing excellent service. I am really impressed with the finish of the new patio that was installed on Wednesday.The boys did a wonderful job and now I can not wait to show it off.
Thanks for everything
I am so impressed, great job Securelux!
I would like to say how impressed I have been with your company from the wonderful lady that came and did my quote to the very professional man that came this morning. The product looks amazing and the gentleman cleaned up after himself, he was fast and was very polite and nothing was a bother, thank you to all that had a hand in the quote, making and installation of my screens. Great job securelux!
Efficient & Professionally Completed
Just catching up regarding the installation of security screens at my place recently. The job was efficient and professionally completed.
I would like to pass on my thanks and appreciation to all involved.
Our Crimsafe Pivot Door Looks Great!
When we had our home fitted with Crimsafe we really wanted something for our front door but were worried that it would take away from the visual appeal of the entryway. Securelux were able to colour match a product to our front door and it’s been fantastic. It’s secure, looks great and allows the breeze to pass through keeping the house cool in the heat of summer without compromising our security. The house looks great, we’d certainly recommend Securelux for your security needs.
A Positive Experience!
The Securelux team are exceptional in their communication, workmanship and prompt service. A very positive experience.
Impressed by your professionalism
I was at a friends house and witnessed their Crimsafe being installed by Securelux. I was impressed by the professionalism of their installers and I organised a quote for my own property. The sales consultant turned up on time and explained to me everything I needed to know about the installation. Everything was ordered and the install occurred ahead of our expectations. The Securelux team should be very proud of their employees and the great work they are doing!
Great Service, Friendly & Everything done in time!
Securelux installed Crimsafe doors into our home. They managed to turn them around faster than we expected. Everyone from the team we dealt with were super friendly. We were really happy with the service that Securelux offered us!
Exceeded Our Expectations!
The communication from all the Securelux team was excellent! They exceeded our expectations with everything and turned around our product much faster than we expected. Based on our experience there is nothing Securelux have to do to improve their service. Excellent Work!
Prompt & courteous service. I loved the way the installers cleaned up as they installed our Crimsafe screens.
Honestly I have had the best experience!
From my initial call to the installation everyone has been professional & very helpful! I have honestly had the best experience!
Most Efficient & Courteous
The job is now complete and the handles have been fitted. The whole job has been done very professionally. I would like to say that Geoff was most efficient and courteous. As a result, I would strongly recommend your company for similar projects in future.
Hassle Free Installation
Thank you Securelux for the hassle free installation of my Crimsafe security doors and the shutters to our back verandah. The Sales Person, Kerry was most helpful with his advice. Your company was the only one that could provide me with the shutters to operate just the way I wanted. Also the shutters provided were of a higher security quality that other companies couldn’t provide. The security doors now provide me with security while allowing ventilation to the house. The surrounds of the security doors are almost a perfect match to the timber doors that are in place. The Installation team were very efficient and had the whole installation completed in a day. Their clean up was also appreciated as no follow up was required after they left. On completion they went through the operation and locking systems and the maintenance requirements. Overall I am completely satisfied with the way all personnel carried out their duties from sales to installation. Thanks again for a job well done.
We were happy they followed up after the service!
Just wanted to thank you for your professional service. We recently experienced an attempted break in while we were home. Talking to your consultant John was very reassuring and when the day came for installation Geoff was very prompt,professional and answered all our questions. We especially liked the follow up service to make sure we were happy. We would highly recommend Securelux for any of your security needs.
Everything was attended to in a professional manner
Thank you all for the fine job you did in quoting,measuring and fitting our security screen doors. I don’t think I have ever done business with anybody where I have not been there to oversee any of it. Everything was attended to in a professional manner and all done in the time frame given.
Expect our call again next time!
We were so happy with our Crimsafe doors that you & your team installed for us. So when it came time to look at security doors for my mother’s place we didn’t need to shop around we just called Securelux. We found the service we received from you & your team to be professional & friendly. We cannot fault your knowledge or workmanship of all the doors Securelux installed for us. (4x single doors & 2 x sliding doors in total). Especially as one of the sliding doors was very old and installed back to front. In fact we didn’t think it would be possible to fit a security door but Securelux proved us wrong. The installation was efficient and detailed and the price very reasonable. I’m sure other installers would have tried to charge us a whole lot more under the pretence it was a tricky installation. I would not hesitate to recommend you and the team at Securelux to anyone looking to install security doors. If we need more security doors in the future, expect our call.
We are delighted with every aspect of your business
Just wanted to let you know that we are delighted with every aspect of our business with you from the first phone call to the installation. Please pass on our thanks to John and Geoff for their professionalism and efficiency. Thanks also for the prompt information regarding invoices and payments.
We’ll be happy to recommend you.
Recommendation from my friend was good advice
Thank you for your prompt response. It’s VERY refreshing to finally find a contractor that is professional and does what they say they’re going to do. 🙂 The recommendation from my friend to use your services was good advice. You’ve impressed me!! We would like to proceed.
An Excellent Company to Deal With
We have recently had Crimsafe installed in our home by Kerry and Securelux. We found them to be an excellent company to deal with. They were at all times friendly, fast and efficient, and with wonderful after sale service that was required to make a few minor adjustments. Our windows and doors look great, work perfectly, and we are extremely happy with the overall service from Securelux. Many thanks!
Professional, Prompt Communication & Quality Workmanship
We would like to express our upmost appreciation to Kerry, James, Daniel and Juergen for your professionalism, prompt communication and quality workmanship throughout the process of purchasing a Crimsafe Security Door from Securelux.
From the day we were quoted from Kerry, to the phone calls received from Daniel and James keeping us in the loop, to
the progress of our purchase and the installation performed by Juergen it was a pleasure to see that a company had consistent
courtesy and respect for their customer from go to woe. We are both very pleased with the door and the painless process we went through to purchase this product and get it installed.You are all to be truly commended for your professional manner and Securelux need to know that they have excellent people representing their company and their brand. We will definitely be recommending Securelux to all of our friends and family in the future.
First Class Customer Service
It was great dealing with the team at Securelux! Their attention to detail & customer service was first class from the original in home quote to the final installation. Pricing was also very competitive. I would recommend Securelux to anyone who is considering buying Crimsafe.
Remarkable Customer Service
I would like to thank Christina, the gentleman who installed my security door and the company for their prompt, reliable and affordable pricing service and product. The young gentleman who installed my door this morning was very neat, tidy, well presented, with a professional manner that had an extensive knowledge on the product. After the quick installation he even had a dustpan and brush to clean up the working area! The finished product looks amazing! It is very rare to experience such remarkable customer service.
Thank you again for great service
Today our new screen door was fitted and we couldn’t be happier with it. Thank you so much for supplying and fitting a fine security door.
I would definitely recommend contacting Securelux
The service we were provided was prompt and professional. If an issue arose, it was addressed and a satisfactory outcome reached. The product itself looks great and allows us to keep our front door open to take advantage of the ocean breezes, which was one advantage we sought with security screens and doors. I was impressed with the technician who installed our security doors and screens. His was polite and he carried out his work in an expedient manner. Customer communication was fairly good. I would definitely recommend contacting Securelux for a quote and an opportunity to show the potential customer the comprehensive service which you provide.
Most definitely recommend Securelux
We made use of Securelux and will most definitely recommend Securelux to our friends and family. We feel much safer.
Now we can have peace of mind
We have always liked to leave our French doors open for ventilation, but had to lock up previously when we went out. Now we can have peace of mind & ventilation combined while we are away from the house. The product, team & service are all very satisfactory.
The Crimsafe security door gives me the peace of mind I’m after
Much more at ease, especially being on a main road. I always keep the wooden door open for airflow and lock the latch by hand and the Crimsafe security door gives me the peace of mind I’m after to do so.